Question 1

Is a doctor's referral required for physical therapy?

Accepted Answer

In Arizona, you don't need a referral for physical therapy. But, if you're using insurance, including Medicare, a doctor's referral is required for reimbursement. Medicare accepts referrals from MDs, DOs, PAs, NPs, or podiatrists, but not from naturopaths, dentists, or chiropractors. So, if you're paying out of pocket, no referral is needed.

Question 2

Why is there such a long wait to get into therapy?

Accepted Answer

We are constantly working to keep wait times as short as we can, and the reason for wait times for PT services as well as other medical services is multifactorial.  If you anticipate needing PT, such as after an elective surgery, please allow for as much time as possible for scheduling and we will do our best to accommodate.

Question 3

What should I know when looking for a physical therapist?

Accepted Answer

When choosing a therapist, you should ask the following questions:
◦ Is the therapist skilled in manual (hands-on) techniques?
◦ How much one-on-one time will I spend with the therapist?
◦ How much time will I spend with unlicensed personnel (Aide or Technician)
◦ Is the therapist a participating provider with my health plan?
◦ Is the facility equipped to effectively treat my condition?

Question 4

What should I expect from my physical therapist?

Accepted Answer

A good Physical Therapist is someone who attends to you as a knowing, complicated, and whole person; someone who works to understand your uniqueness and attempts to discover your innate capacity for healing.

You should expect your therapist to listen to what you have to say, educate and empower you in achieving your goals, and guide you along your individual path to improved health and vitality.

Question 5

How do I make or cancel an appointment?

Accepted Answer

Please call our office to make an appointment for an initial evaluation.  Additionally, if you need to cancel an appointment please call and leave a message with the staff or on our voicemail.
This CANNOT be done by text or online.

Question 6

What are your Cancellation and No Show policies?

Accepted Answer

We understand that circumstances may change, and we have a cancellation policy in place to ensure fairness for both parties. Cancellations made within 24 hours of your scheduled appointment will incur a fee of up to 80 (subject to change.) In the event of a no-show, the full session fee will be charged.
Cancellations made under 24 hours will be waived in the case of sudden illness

We appreciate your understanding and cooperation.

Question 7

Can I get a Super Bill if I pay out of pocket?

Accepted Answer

Yes, we can provide a Super Bill for the services you receive, but we can't send it directly to your insurance company.

Question 8

What payment methods are accepted?

Accepted Answer

We accept cash, checks, and HSA cards. Credit cards are accepted with a fee, but we don't take debit cards. Payments are due at the time of service.

Question 9

Is my HSA card accepted for payment?

Accepted Answer

Yes, you can use your HSA card for payment! Just make sure to follow the guidelines. Check with your HSA manager for details.

Question 10

What is your pet policy?

Accepted Answer

Please note that no dogs or other pets are allowed except for certified service animals that are specifically trained to aid a disabled person.  Please no emotional support, companion, or therapy animals in the building.

Question 11

I am using my insurance to cover PT.  Why are some procedures not covered?

Accepted Answer

Most insurances, including Medicare, do not cover procedures such as dry needling, visceral manipulation, and craniosacral therapy, among other modalities.  There are also specific diagnosis for which Medicare may not cover PT.
In order to be covered, your condition must be considered "medically necessary" and related to basic function.

Once the course of therapy has begun, the client must be making noticeable progress towards their therapy goals.

Question 12

Why isn't Dry Needling covered by Medicare?

Accepted Answer

Medicare, along with most other insurances, doesn't cover dry needling services. It must be billed directly to the client.

FREQUENTLY ASKED QUESTIONS

Careers