

FREQUENTLY ASKED QUESTIONS
Choosing a physical therapy or wellness provider can be challenging, and we understand the importance of finding the right fit for your needs. We aim to address common questions, help you gain a better understanding of our services and what to expect during your visits.
If you have any additional inquiries, please feel free to reach out to our team—we are here to support you in your journey to wellness.
Most insurance companies, including Medicare, require a physician referral in order to provide reimbursement for those services. Medicare accepts referrals written from an MD, DO, PA, NP, or podiatrist. Medicare DOES NOT accept a referral from a naturopath, dentist, of chiropractor.
If you are paying privately for services, then no referral is required.
We are constantly working to keep wait times as short as we can, and the reason for wait times for PT services as well as other medical services is multifactorial. If you anticipate needing PT, such as after an elective surgery, please allow for as much time as possible for scheduling and we will do our best to accommodate.
We understand that circumstances may change, and we have a cancellation policy in place to ensure fairness for both parties. Cancellations made within 24 hours of your scheduled appointment will incur a fee of $70 (subject to change.) In the event of a no-show, the full session fee will be charged.
Cancellations made under 24 hours will be waived in the case of sudden illness
We appreciate your understanding and cooperation.
Most insurances, including Medicare, do not cover procedures such as dry needling, visceral manipulation, and craniosacral therapy, among other modalities. There are also specific diagnosis for which Medicare may not cover PT.
In order to be covered, your condition must be considered "medically necessary" and related to basic function.
Once the course of therapy has begun, the client must be making noticeable progress towards their therapy goals.
When choosing a therapist, you should ask the following questions:
â—¦ Is the therapist skilled in manual (hands-on) techniques?
â—¦ How much one-on-one time will I spend with the therapist?
â—¦ How much time will I spend with unlicensed personnel (Aide or Technician)
â—¦ Is the therapist a participating provider with my health plan?
â—¦ Is the facility equipped to effectively treat my condition?
A good Physical Therapist is someone who attends to you as a knowing, complicated, and whole person; someone who works to understand your uniqueness and attempts to discover your innate capacity for healing.
You should expect your therapist to listen to what you have to say, educate and empower you in achieving your goals, and guide you along your individual path to improved health and vitality.
